Twilio incident

SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 19, 2026 affecting SMS, Middle East & Africa, lasting 11h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 07:58 AM UTC
Resolved
Jun 19, 2026, 07:25 PM UTC
Duration
11h 27m
Detected by Pingoru
Jun 19, 2026, 07:58 AM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Jun 19, 2026, 07:58 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 19, 2026, 08:38 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 19, 2026, 09:39 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 19, 2026, 11:39 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jun 19, 2026, 01:17 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Jun 19, 2026, 03:17 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Jun 19, 2026, 07:25 PM UTC

    The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.