Twilio incident
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Mexico
Twilio experienced a minor incident on June 15, 2026 affecting SMS, Latin America, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2026, 07:52 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 15, 2026, 07:53 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 15, 2026, 08:26 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 15, 2026, 10:26 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Mexico is operating normally.