Twilio incident

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Mexico

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS, Latin America, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 15, 2026, 07:52 PM UTC
Resolved
Ongoing
Duration
● 1h 38m
Detected by Pingoru
Jun 15, 2026, 07:52 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Jun 15, 2026, 07:52 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 15, 2026, 07:53 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Jun 15, 2026, 08:26 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.