Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 11, 2026 affecting Lookup Identity Match and Lookup Line Type Intelligence [Legacy API] and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 06:32 AM UTC
Resolved
Jun 11, 2026, 11:42 AM UTC
Duration
5h 9m
Detected by Pingoru
Jun 11, 2026, 06:32 AM UTC

Affected components

Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Legacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 11, 2026, 06:32 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 11, 2026, 07:37 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Jun 11, 2026, 09:40 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Jun 11, 2026, 11:42 AM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.