Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Lookup Identity Match and Lookup Line Type Intelligence [Legacy API] and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 11, 2026, 06:32 AM UTC
Resolved
Ongoing
Duration
● 2h 32m
Detected by Pingoru
Jun 11, 2026, 06:32 AM UTC

Affected components

Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Legacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 11, 2026, 06:32 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 11, 2026, 07:37 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.