Twilio incident

Intermittent Issues with API Recording Downloads

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 23, 2026 affecting Recording US1, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 05:31 PM UTC
Resolved
Apr 23, 2026, 09:46 PM UTC
Duration
4h 14m
Detected by Pingoru
Apr 23, 2026, 05:31 PM UTC

Affected components

Recording US1

Update timeline

  1. investigating Apr 23, 2026, 05:31 PM UTC

    We are investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 23, 2026, 06:31 PM UTC

    We are still investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Apr 23, 2026, 07:37 PM UTC

    Reports of recording downloads via API intermittently ending prematurely have been addressed and should no longer be observed. We will continue to monitor for 2 hours before providing another update.

  4. resolved Apr 23, 2026, 09:46 PM UTC

    Recording downloads via API intermittently ending prematurely have been addressed and are no longer being observed. This incident is now resolved.