Twilio incident

SMS Delivery Delays and Failures from Twilio to Etisalat Afghanistan

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 23, 2026 affecting SMS, APAC and SMS, Middle East & Africa, lasting 7h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 02:07 PM UTC
Resolved
Apr 23, 2026, 10:06 PM UTC
Duration
7h 59m
Detected by Pingoru
Apr 23, 2026, 02:07 PM UTC

Affected components

SMS, APACSMS, Middle East & Africa

Update timeline

  1. investigating Apr 23, 2026, 02:07 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 23, 2026, 03:08 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Apr 23, 2026, 04:39 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Apr 23, 2026, 05:39 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Apr 23, 2026, 05:44 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available. Components: SMS, Middle East & Africa

  6. identified Apr 23, 2026, 06:46 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Apr 23, 2026, 08:03 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Apr 23, 2026, 10:06 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.