Twilio incident

Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Voice, North America, which began 2h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 03:01 AM UTC
Resolved
Ongoing
Duration
● 1h 49m
Detected by Pingoru
May 15, 2026, 03:01 AM UTC

Affected components

Voice, North America

Update timeline

  1. investigating May 15, 2026, 03:01 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 15, 2026, 03:25 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 15, 2026, 03:36 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.