Twilio incident
Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour.
Twilio experienced a minor incident on May 9, 2026 affecting Other and Messaging Insights, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 09, 2026, 08:51 AM UTC
Our engineers have identified the issue that Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 09, 2026, 09:12 AM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2026, 09:51 AM UTC
Our engineers are continuing to investigate an issue where Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 09, 2026, 11:00 AM UTC
The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved May 09, 2026, 12:52 PM UTC
The issue affecting Intelligent Alerts has now been resolved.