Twilio incident
User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia
Affected components
Update timeline
- investigating Apr 15, 2026, 05:43 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 15, 2026, 05:46 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 15, 2026, 06:54 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 15, 2026, 09:00 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Apr 15, 2026, 11:20 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.
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