Twilio incident

User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 15, 2026 affecting Verify Silent Network Auth, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 05:43 AM UTC
Resolved
Apr 15, 2026, 11:20 AM UTC
Duration
5h 37m
Detected by Pingoru
Apr 15, 2026, 05:43 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Apr 15, 2026, 05:43 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 15, 2026, 05:46 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 15, 2026, 06:54 AM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Apr 15, 2026, 09:00 AM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Apr 15, 2026, 11:20 AM UTC

    The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.