Twilio incident

SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 7, 2026 affecting SMS, Latin America, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 06:12 PM UTC
Resolved
May 07, 2026, 10:03 PM UTC
Duration
3h 50m
Detected by Pingoru
May 07, 2026, 06:12 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 07, 2026, 06:12 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 07, 2026, 06:28 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 07, 2026, 07:31 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 07, 2026, 08:02 PM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 07, 2026, 10:03 PM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.