Twilio incident

SMS Delivery Delays from Twilio to MASS Response Austria

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 23, 2026 affecting SMS, Europe, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 12:53 PM UTC
Resolved
Sep 23, 2026, 05:13 PM UTC
Duration
4h 19m
Detected by Pingoru
Sep 23, 2026, 12:53 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Sep 23, 2026, 12:53 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 23, 2026, 01:23 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 23, 2026, 02:24 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 23, 2026, 03:11 PM UTC

    We have observed a recovery in SMS delivery from Twilio to MASS Response network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 23, 2026, 05:13 PM UTC

    The incident has been resolved and SMS delivery from Twilio to MASS Response network subscribers in Austria is operating normally.