Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 2, 2026 affecting SMS Short Code, North America, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 11:13 AM UTC
Resolved
Sep 02, 2026, 02:22 PM UTC
Duration
3h 9m
Detected by Pingoru
Sep 02, 2026, 11:13 AM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. identified Sep 02, 2026, 11:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Sep 02, 2026, 12:20 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Sep 02, 2026, 02:22 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.