Tweakwise Outage History

After monitoring the fix for the issues with the tasks module, it is once again stable. The issues have been resolved.

This incident has been resolved.

This incident has been resolved.

The cause of the incident has been identified. Your tasks may have been disrupted. We are currently working on a fix and will notify you of any further updates.

This incident has been resolved.

We’re currently investigating reports of a potential service interruption with the Backend API after 06:22. We apologize for any inconvenience.

After monitoring the fix for the issues with the App, it is once again stable. The issues have been resolved.

The external provider has mitigated their underlying infrastructure issue. Our Delivery API is now fully stable and operating normally.

After monitoring the fix for the issues with the Analytics API, it is once again stable. The issues have been resolved.

The issue has been resolved.

After monitoring the fix for the issues with the Backend tasks, the tasks module is once again stable. The issues have been resolved.

After monitoring the fix for the issues with the Management Portal, the portal is once again stable. The issues have been resolved.

The issue with the processing of Event Tag data has been resolved. Analytics services and the Insights module are back to normal operation. All captured data has been processed, and no data was lost during this delay.

The cause of the incident has been identified. The Backend tasks were affected, so your tasks may have been disrupted. We are currently working on a fix and will notify you of any further updates.

We experienced a brief 10-minute window of degraded API performance, resulting in higher-than-usual response times. This was caused by an upstream network connectivity issue at our infrastructure provider. The provider has since resolved the underlying network fault, and our API response times have fully returned to normal.

After monitoring the fix for the issues with the Management Portal, the portal is once again stable. The issues have been resolved.

On Monday, January 26th, a subset of customers experienced three brief periods of connectivity issues affecting the Frontend API. This was caused by an automated maintenance process triggering on a server while it was still active in production. Timeline - 08:40 – 08:43: Service interruption (3 mins) - 08:46 – 08:49: Service interruption (3 mins) - 08:53 – 08:56: Service interruption (3 mins) During routine maintenance, an automated update was initiated on a server that was still actively processing requests. This resulted in intermittent errors for approximately 20% of customers during the specific windows listed above. Normal service resumed at 08:57. We are currently reviewing our automation workflows to ensure all servers are completely removed from active service before any future maintenance or update cycles begin.

The incident has resolved and Analytics services are restored to normal operation.

We've implemented a fix and the Insights module is back to being refreshed daily. As previously stated, no data has been lost in the process, there was only a delay in processing.

After closely monitoring our systems, we are fully confident that the upstream issues with Cloudflare have been addressed and there is no further impact on Tweakwise services. Detailed information about the incident: https://blog.cloudflare.com/18-november-2025-outage We reverted all the temporary fixes to the situation before the Cloudflare incident. All Tweakwise services are fully operational.

Between 04:00 and 04:11 some instances may have experienced degraded performance of the Frontend API. The root cause has been identified and resolved.

We have fixed the issues with the Backend tasks and are currently monitoring the fix to ensure stability.

We have deployed a new SSL/TLS certificate signed by the GlobalSign root Certificate Authority, which has been trusted across systems and platforms for a longer period. Based on our monitoring, all previously affected customer integrations are now successfully executing requests.

We observed a temporary disruption affecting Tweakwise clients hosted on Hipex (Magento environments). The issue was related to an updated SSL certificate not being properly handled on Hipex’s side. As a temporary workaround, we’ve reverted to the previous certificate. Services should now be back to normal. Hipex has been informed about the issue, and we’re currently awaiting their response before reapplying the updated certificate. We’re monitoring the situation and will post updates here when available.

After monitoring a fix for the issues with the Management Portal & Backend API, they're stable again. The issues have been resolved.