TurnPoint Software Outage History

TurnPoint Software is up right now

TurnPoint Software had 8 outages in the last 2 years totaling 32h 38m of downtime — averaging 0.3 incidents per month.

There were 8 TurnPoint Software outages since May 27, 2024 totaling 32h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.turnpointcare.com.au

Notice May 4, 2026

TP2 Web issue

Detected by Pingoru
May 04, 2026, 12:00 AM UTC
Resolved
May 04, 2026, 03:11 AM UTC
Duration
3h 11m
Affected: TurnPoint Assist Version 2TurnPoint API V2
Timeline · 4 updates
  1. investigating May 04, 2026, 12:00 AM UTC

    We are currently investigating this issue.

  2. identified May 04, 2026, 12:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 04, 2026, 12:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 04, 2026, 03:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Degraded Performance

Detected by Pingoru
Apr 16, 2026, 04:23 AM UTC
Resolved
Apr 16, 2026, 05:20 AM UTC
Duration
56m
Affected: TurnPoint Assist Version 1TurnPoint Assist Version 2TurnPoint API V2
Timeline · 5 updates
  1. investigating Apr 16, 2026, 04:23 AM UTC

    We are aware of an issue causing degraded performance across TurnPoint

  2. monitoring Apr 16, 2026, 04:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 16, 2026, 04:38 AM UTC

    We are continuing to monitor for any further issues.

  4. investigating Apr 16, 2026, 04:45 AM UTC

    We are currently investigating this issue.

  5. resolved Apr 16, 2026, 05:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 7, 2025

TurnPoint Assist API Outage

Detected by Pingoru
Dec 07, 2025, 11:36 PM UTC
Resolved
Dec 08, 2025, 02:56 AM UTC
Duration
3h 19m
Affected: TurnPoint API V2
Timeline · 4 updates
  1. investigating Dec 07, 2025, 11:36 PM UTC

    TurnPoint is aware of an outage in the TurnPoint Assist platform We are currently investigating the cause and will keep this page updated as more information becomes available.

  2. monitoring Dec 07, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 07, 2025, 11:48 PM UTC

    The issue is now resolved and we are continuing to monitor for any further issues.

  4. resolved Dec 08, 2025, 02:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2025

TurnPoint Degraded Performance

Detected by Pingoru
May 15, 2025, 12:17 AM UTC
Resolved
May 15, 2025, 03:30 AM UTC
Duration
3h 12m
Affected: TurnPoint Assist Version 1
Timeline · 3 updates
  1. investigating May 15, 2025, 12:17 AM UTC

    We are aware of issues associated with degraded performance and slow connection speeds

  2. monitoring May 15, 2025, 12:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2025, 03:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 20, 2024

Connection Issues

Detected by Pingoru
Dec 20, 2024, 05:22 AM UTC
Resolved
Dec 20, 2024, 06:19 AM UTC
Duration
57m
Affected: TurnPoint Assist Version 1
Timeline · 4 updates
  1. investigating Dec 20, 2024, 05:22 AM UTC

    TurnPoint is aware of an issue causing slow speeds and in some instances outages of the software. We are currently investigating the issue to determine the causes. Please come back to this page for more information.

  2. identified Dec 20, 2024, 05:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 20, 2024, 05:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2024, 06:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 26, 2024

TurnPoint Assist Outage

Detected by Pingoru
Jun 26, 2024, 06:52 AM UTC
Resolved
Jun 26, 2024, 07:17 AM UTC
Duration
24m
Affected: TurnPoint Assist Version 1
Timeline · 2 updates
  1. investigating Jun 26, 2024, 06:52 AM UTC

    TurnPoint is aware of an outage in the TurnPoint Assist platform - you can access a backup of the software here: https://backup.turnpointcare.com.au/ We are currently investigating the cause

  2. resolved Jun 26, 2024, 07:17 AM UTC

    This incident has been resolved and all services resumed

Read the full incident report →

Major May 27, 2024

Restricted access to Budgets and Statements

Detected by Pingoru
May 27, 2024, 06:56 AM UTC
Resolved
May 27, 2024, 11:22 PM UTC
Duration
16h 26m
Affected: Your Care Portal
Timeline · 3 updates
  1. investigating May 27, 2024, 06:56 AM UTC

    TurnPoint is aware of a minor issue that is affecting some users of Your Care Portal and their ability to access Budget and Statements pages. An investigation is currently underway to determine and resolve the issue.

  2. monitoring May 27, 2024, 11:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2024, 11:22 PM UTC

    This incident has been resolved.

Read the full incident report →