Turnitin experienced a critical incident on June 3, 2025 affecting iThenticate Website and (v1) Website Logins and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 12:47 AM UTC
We’ve run into some issues. Turnitin is currently experiencing an unexpected service incident. During this time, users of Turnitin, Turnitin UK, iThenticate V1, Crossref and users who access these services via an integration may experience difficulties accessing the service. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- identified Jun 03, 2025, 12:59 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 03, 2025, 01:31 AM UTC
We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate V1, Crossref and users who access these services via an integration might have experienced difficulties accessing the service. We’re pleased to confirm that the issue has now been resolved. The incident occurred between the following times: PDT: June 2nd, 17:00 - June 2nd, 18:21 BST: June 3rd, 01:00 - June 3rd, 02:21 AEST: June 3rd, 10:00 - June 3rd, 11:21 We regret any inconvenience this may have caused if you were impacted by today’s incident.