Turnitin incident

Turnitin Service Incident - Tuesday 31st October 2023

Major Resolved View vendor source →

Turnitin experienced a major incident on October 31, 2023 affecting Turnitin.com and Turnitinuk.com and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 06:13 PM UTC
Resolved
Oct 31, 2023, 07:25 PM UTC
Duration
1h 12m
Detected by Pingoru
Oct 31, 2023, 06:13 PM UTC

Affected components

Turnitin.comTurnitinuk.comiThenticate WebsiteTurnitin LoginsTurnitin LoginsTurnitin Logins(v1) Website LoginsDraft Coach Paper SubmissionsNative website loginTurnitin Logins

Update timeline

  1. identified Oct 31, 2023, 06:13 PM UTC

    Turnitin Feedback Studio is currently experiencing an unexpected service incident. During this time, users may have trouble logging in, or using Turnitin Feedback Studio. Users accessing Turnitin via an integration may also experience issues. We invite you to track the progress of this incident while we work to bring the service back to optimum health.

  2. identified Oct 31, 2023, 06:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 31, 2023, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 31, 2023, 07:10 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 31, 2023, 07:25 PM UTC

    Due to an unexpected service incident, Turnitin Feedback Studio and integration users may have experienced issues accessing papers and logging in. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: October 31st 08:35 - October 31st 11:58 GMT: October 31st 15:35 - October 31st 18:58 AEDT: November 1st 02:35 - November 1st 05:58 We regret any inconvenience this may have caused if you were impacted by today’s incident.