Turnitin experienced a critical incident on November 2, 2023 affecting Turnitin.com and Turnitinuk.com and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2023, 12:04 PM UTC
We’re currently investigating user reports of a potential service incident with Turnitin Feedback Studio, and iThenticate. We regret any inconvenience this may cause and will post another update as soon as we learn more. Impacted services could be - Turnitin.com, TurnitinUK.com, Crossref Similarity Check & iThenticate.
- identified Nov 02, 2023, 12:20 PM UTC
We’ve run into some issues. Turnitin.com, TurnitinUK.com, Crossref Similarity Check & iThenticate are currently experiencing an unexpected service incident. During this time, you may find that you are unable to log in or access reports. Users accessing these services via an integration may also be affected. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- identified Nov 02, 2023, 01:52 PM UTC
We are pleased to advise that the service has been restored for iThenticate users. We are still working on restoring service for Turnitin.com and TurnitinUK.com.
- resolved Nov 02, 2023, 02:55 PM UTC
Due to an unexpected service incident, Turnitin Feedback Studio and integration users, Crossref Similarity Check, & iThenticate users may have experienced issues logging in and accessing papers. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: 2nd November 04:42 - 2nd November 07:16 GMT: 2nd November 11:42 - 2nd November 14:16 AEDT: 2nd November 22:42 - 3rd November 01:16 We regret any inconvenience this may have caused if you were impacted by today’s incident.