Turnitin experienced a minor incident on October 28, 2024 affecting Turnitin.com and Turnitinuk.com and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2024, 04:52 PM UTC
We’ve run into some issues. Turnitin, Turnitin UK, and iThenticate V1 are currently experiencing an unexpected service incident. Users accessing the service via an integration may also be affected. During this time you may experience intermittent slowness when accessing the service resulting in errors including when logging in, submitting and accessing reports. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- resolved Oct 28, 2024, 07:15 PM UTC
We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, and iThenticate V1 may have experienced intermittent slowness when accessing the service. This resulted in errors when logging in, submitting, and accessing reports. Users accessing the service via an integration may also have been affected. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: October 28th 07:30 - October 28th 12:05 GMT: October 28th 14:30 - October 28th 19:05 AEST: October 29th 01:30 - October 29th 06:05 We regret any inconvenience this may have caused if today’s incident impacted you.