Turnitin incident

Turnitin Service Incident - 13th December 2024

Turnitin experienced a major incident on December 12, 2024 affecting Turnitin Logins and Native website login and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started: Dec 12, 2024, 04:14 PM UTC
Resolved: Dec 12, 2024, 05:18 PM UTC
Duration: 1h 3m
Detected by Pingoru: Dec 12, 2024, 04:14 PM UTC

Affected components

Turnitin LoginsNative website loginPaper SubmissionsiThenticate Report Processing TimeReport Processing TimeSimilarity Report GenerationAPI(v2) Website Logins(v2) Paper Submissions Processing(v2) Similarity Reports Generation

Update timeline

investigating Dec 12, 2024, 04:14 PM UTC

We’ve run into some issues. SimCheck, Similarity, Originality, iThenticate 2.0, Crossref Similarity Check, and those accessing these services through integrations including Single-Sign-On in the Asia Pacific region only, are currently experiencing an unexpected service incident. During this time, users may encounter problems accessing these services, logging in and uploading files. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
resolved Dec 12, 2024, 05:18 PM UTC

We’ve fixed it! Due to an unexpected service incident, users of SimCheck, Similarity, Originality, iThenticate 2.0, Crossref Similarity Check, and those accessing these services through integrations including Single-Sign-On, in the Asia Pacific region only, may have encountered problems accessing these services, logging in and uploading files. We are pleased to advise that service has been restored. The incident occurred between the following times: PST: December 12th, 07:25 - December 12th, 08:55 GMT: December 12th, 15:25 - December 12th, 16:55 AEDT: December 13th, 02:25 - December 13th, 03:55 We regret any inconvenience this may have caused if you were impacted by today’s incident.