Turnitin experienced a minor incident on April 14, 2025 affecting iThenticate Report Processing Time and (v1) Similarity Reports Generation and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 14, 2025, 04:00 AM UTC
We’ve run into some issues. Turnitin, Turnitin UK, Draft Coach, iThenticate, Crossref, and iThenticate V2 are currently experiencing an unexpected service interruption. Users accessing these services through integrations may also be impacted. During this time, you may notice delays in Similarity Report generation or issues accessing the service. We appreciate your patience and invite you to track the progress of this incident as we work to restore full functionality.
- resolved Apr 14, 2025, 04:50 AM UTC
We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, Draft Coach, iThenticate, Crossref, and iThenticate V2 — including those accessing these services via integrations — may have experienced delays in Similarity Report generation or difficulty accessing the service. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: April 13th, 18:40 - April 13th, 21:45 BST: April 14th, 02:40 - April 14th, 05:45 AEST: April 14th, 11:40 - April 14th, 14:45 We regret any inconvenience this may have caused if you were impacted by today’s incident.