Errors when accessing dashboard

Update timeline

1. investigating Apr 20, 2026, 12:22 PM UTC

   Status: Investigating We've confirmed reports of dashboard errors and are actively investigating. Note that the database is not affected - this issue is limited to the dashboard. Affected components Dashboard (Full outage)

2. identified Apr 20, 2026, 01:39 PM UTC

   Status: Identified This issue is currently affecting the dashboard and API key management. turbopuffer regions and namespaces are all operating normally, and existing API keys continue to authenticate as expected. The root cause is a dependency service that we use for metadata. We'll share an update as we make progress. Affected components Dashboard (Full outage)

3. monitoring Apr 20, 2026, 02:11 PM UTC

   Status: Monitoring We're seeing recovery with traffic returning to normal. We're monitoring closely and will share another update shortly. Affected components Dashboard (Full outage)

4. monitoring Apr 20, 2026, 03:00 PM UTC

   Status: Monitoring Traffic has returned to normal. We're monitoring closely! Affected components Dashboard (Operational)

5. resolved Apr 20, 2026, 05:32 PM UTC

   Status: Resolved This incident is resolved. Dashboard access is working as usual. As noted earlier, this incident only affected the dashboard and had no impact on turbopuffer regions or namespaces! Affected components Dashboard (Operational)