Tungsten Automation EMEA incident

Printix - Issue where some customers are unable to print or access printer properties from their print queues

Minor Resolved View vendor source →

Tungsten Automation EMEA experienced a minor incident on April 24, 2025, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 05:58 PM UTC
Resolved
Apr 24, 2025, 06:53 PM UTC
Duration
55m
Detected by Pingoru
Apr 24, 2025, 05:58 PM UTC

Update timeline

  1. investigating Apr 24, 2025, 05:58 PM UTC

    We are currently investigating a potential issue affecting some customers, where printing and access to printer properties from print queues may be unavailable. We’re sorry for the inconvenience this may cause and appreciate your patience while our team works to identify and resolve the issue. We will provide an update as soon as more information becomes available.

  2. resolved Apr 24, 2025, 06:53 PM UTC

    The issue affecting some customers’ ability to print or access printer properties from their print queues has now been resolved. We apologise for the inconvenience this may have caused and appreciate your patience while we worked to identify and fix the problem.