Tungsten Automation EMEA incident

Upgrade of the TeC SFTP server may require action to accept a new SSH fingerprint on client side

Notice Resolved View vendor source →

Tungsten Automation EMEA experienced a notice incident on May 16, 2025 affecting eInvoice Connect, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 04:15 PM UTC
Resolved
May 21, 2025, 02:09 PM UTC
Duration
4d 21h
Detected by Pingoru
May 16, 2025, 04:15 PM UTC

Affected components

eInvoice Connect

Update timeline

  1. identified May 16, 2025, 04:15 PM UTC

    We upgraded our TeC SFTP server to a newer version on Thursday, May 15th 2025 at 13:00 UTC, and as a result of this SFTP clients will need to accept a new SSH fingerprint. Should an SFTP client is unable to connect to the server, please follow the below instructions to resolve the issue: - If you are seeing errors indicating that you are unable to connect via SFTP/SSH connection. Do the following: SSH fingerprint key update is system-invoked. Please ensure you accept this new SSH fingerprint key during your next connection attempt. - If you can't accept the SSH host server fingerprint (system invoked). You can apply the fingerprint manually, here is the list: DSA host key 1024 bits SHA-256 fingerprint: +13n9ENnqwwOTsIxkLQp4JayuDhwQz2uXMIpaSQbkBI MD5 fingerprint: 7c:bf:0a:e5:19:0f:a7:8a:cd:48:b8:f8:1e:19:49:bb SHA-1 fingerprint: 27:4a:63:f9:ca:07:a1:94:46:56:3e:d9:a3:cc:b3:10:0c:0a:50:bb Bubble-Babble: xenog-pymez-nydib-lymyn-gecoh-kazet-nymus-sasac-byfeb-pagar-ruxix

  2. monitoring May 20, 2025, 09:17 AM UTC

    We are still monitoring the situation.

  3. resolved May 21, 2025, 02:09 PM UTC

    This incident has been resolved.