Tungsten Automation EMEA incident

AP Essentials - Email input is not being received

Major Resolved View vendor source →

Tungsten Automation EMEA experienced a major incident on June 2, 2025 affecting AP Essentials, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 01:25 PM UTC
Resolved
Jun 02, 2025, 03:46 PM UTC
Duration
2h 20m
Detected by Pingoru
Jun 02, 2025, 01:25 PM UTC

Affected components

AP Essentials

Update timeline

  1. investigating Jun 02, 2025, 01:25 PM UTC

    We are currently aware of an issue affecting some customers where emails sent to AP Essentials are not being received as expected. We are actively investigating the root cause and are working to resolve the issue as quickly as possible. We apologise for the inconvenience this may cause.

  2. identified Jun 02, 2025, 02:30 PM UTC

    We've identified the root cause of the issue preventing some emails from reaching APS. A fix is in progress, and we're actively monitoring the system to ensure full recovery.

  3. resolved Jun 02, 2025, 03:46 PM UTC

    The issue preventing some emails from reaching APS has been resolved. We are continuing to monitor for stability.