Tungsten Automation EMEA experienced a minor incident on June 6, 2025 affecting Printix, lasting 24d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 09:22 PM UTC
Some customers may experience and an "Oops! Something went wrong" error message when attempting to open a service case via their Printix Administrator. There is a link on the bottom of that error message that can be used to create a service case while we investigate this issue.
- identified Jun 07, 2025, 09:06 AM UTC
This issue is confirmed and has been traced to authentication between components of the case handling systems for Printix customers. We are unable to provide a resolution time right now but will advise as soon as we have a solution for this. The underlying Printix service remains unaffected by this incident.
- resolved Jul 01, 2025, 12:36 PM UTC
This incident has been resolved.