Tungsten Automation EMEA incident

Printix - Loss of connection to Client

Notice Resolved View vendor source →

Tungsten Automation EMEA experienced a notice incident on August 29, 2025 affecting Printix, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 12:20 PM UTC
Resolved
Aug 29, 2025, 12:20 PM UTC
Duration
—
Detected by Pingoru
Aug 29, 2025, 12:20 PM UTC

Affected components

Printix

Update timeline

  1. resolved Aug 29, 2025, 12:20 PM UTC

    We experienced an issue where some customers were unable to connect to the Printix Client. We’re sorry for the disruption this may have caused. The issue has now been resolved, and services are operating normally.

  2. postmortem Sep 24, 2025, 08:00 AM UTC

    **Overview** On Aug 29 from 10:00 to 10:39UTC users of Printix lost existing connections and were unable to start new connections, API access became restricted at the same time. This was caused by a failure of the Microsoft Azure load balancing service that presents out the Printix service and loss of IP connectivity. **Incident Detail** Although our technical teams were immediately alerted, the Azure service automatically recovered from this failure and users were able to reconnect to Printix in the following 30 minutes. **Resolution** Service was restored without intervention from the Cloud Services team. A case was raised with Microsoft requesting investigation of the incident.