TSG Global incident

TSG Voice Congestion Issues

Resolved after 3 hours 26 minutes, affecting Toll-Free Inbound Voice and SMPP and 1 more, on June 7, 2022.

monitoring Jun 08, 2022, 12:04 AM UTC

A fix has been implemented and we are monitoring the system for any other issues.

Started: Jun 07, 2022, 10:19 PM UTC
Resolved: Jun 08, 2022, 01:45 AM UTC
Duration: 3h 26m
Detected by Pingoru: Jun 07, 2022, 10:19 PM UTC

Affected components

Toll-Free Inbound VoiceSMPPLocal Inbound VoiceLocal Inbound/Outbound SMSCustomer PortalVoice TerminationToll-Free Inbound/Outbound SMSLocal Inbound/Outbound MMSToll-Free Inbound/Outbound MMS

Update timeline

investigating Jun 07, 2022, 10:19 PM UTC

We are currently investigating congestion issues with the TSG Global voice services. We hope to have an update soon.
investigating Jun 07, 2022, 10:30 PM UTC

We are continuing to investigate this issue.
investigating Jun 07, 2022, 10:32 PM UTC

We are continuing to investigate this issue.
investigating Jun 07, 2022, 11:27 PM UTC

We are continuing to investigate this issue.
monitoring Jun 08, 2022, 12:04 AM UTC

A fix has been implemented and we are monitoring the system for any other issues.
resolved Jun 08, 2022, 01:45 AM UTC

This incident has been resolved.

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