Resolved after 6 hours 13 minutes, on May 23, 2023.
TSG has monitored OSR requests are completing now, and most backlogged requests should have been processed. If you notice any submissions not enabled, please resubmit the requests. Thank you for your patience as the OSR worked through this incident.
Update timeline
- investigating May 23, 2023, 02:51 PM UTC
TSG Global has been informed of an industry-wide degraded performance event with the OSR (messaging enablement for the ecosystem). This event impacts all carriers and all providers. This does impact SMS/MMS enablement as well as Campaign association We will post updates as we are provided them by the OSR.
- identified May 23, 2023, 02:52 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 23, 2023, 05:54 PM UTC
The OSR is continuing to work on the outage. We apologize for any inconvenience this is causing. We will update once the status is provided.
- resolved May 23, 2023, 09:05 PM UTC
TSG has monitored OSR requests are completing now, and most backlogged requests should have been processed. If you notice any submissions not enabled, please resubmit the requests. Thank you for your patience as the OSR worked through this incident.
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