Trustpilot Outage History

Started Sep 30, 2026, 06:04 PM UTC· resolved Sep 30, 2026, 09:23 PM UTC

1. investigating Sep 30, 2026, 06:04 PM UTC

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. identified Sep 30, 2026, 08:29 PM UTC

   We've identified an issue with https://business.trustpilot.com/. For now, users can access specific sub-domains such as: ie.business.trustpilot.com jp.business.trustpilot.com pt.business.trustpilot.com no.business.trustpilot.com ca.business.trustpilot.com nl-be.business.trustpilot.com uk.business.trustpilot.com fr.business.trustpilot.com dk.business.trustpilot.com es.business.trustpilot.com se.business.trustpilot.com nl.business.trustpilot.com au.business.trustpilot.com fr-be.business.trustpilot.com br.business.trustpilot.com business.trustpilot.com fi.business.trustpilot.com de.business.trustpilot.com it.business.trustpilot.com nz.business.trustpilot.com pl.business.trustpilot.com at.business.trustpilot.com ch.business.trustpilot.com

3. resolved Sep 30, 2026, 09:23 PM UTC

   This incident is now resolved and everything is working as expected

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Started Sep 16, 2026, 12:46 PM UTC· resolved Sep 17, 2026, 10:47 AM UTC

1. investigating Sep 16, 2026, 12:46 PM UTC

   Customers using Product Review widgets with review sharing may not be showing reviews as expected.

2. identified Sep 16, 2026, 01:01 PM UTC

   An upgrade to one our databases has not gone as smoothly as expected. We are currently working on getting it back and running properly.

3. identified Sep 16, 2026, 04:26 PM UTC

   We have been unable to mitigate the issue to acceptable levels without it resulting in service degradation. A closer careful look will be required tomorrow to resolve this incident. Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.

4. monitoring Sep 17, 2026, 08:43 AM UTC

   We believe no that the issue has been resolved and that Product Review widgets with review sharing should be working as expected. We will continue to monitor for a couple of hours just in case.

5. resolved Sep 17, 2026, 10:47 AM UTC

   Having monitored this feature for some time now, we believe that this incident is now resolved and everything is working as expected

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Started Mar 24, 2026, 09:18 PM UTC· resolved Mar 24, 2026, 11:43 PM UTC

1. investigating Mar 24, 2026, 09:18 PM UTC

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. investigating Mar 24, 2026, 09:46 PM UTC

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. monitoring Mar 24, 2026, 10:36 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 24, 2026, 11:43 PM UTC

   This incident has been resolved.

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Started Mar 24, 2026, 01:00 PM UTC· resolved Mar 24, 2026, 02:29 PM UTC

1. investigating Mar 24, 2026, 01:00 PM UTC

   We are currently investigating this issue.

2. monitoring Mar 24, 2026, 01:36 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 24, 2026, 02:29 PM UTC

   This incident has been resolved.

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Started Nov 14, 2025, 07:21 AM UTC· resolved Nov 14, 2025, 09:22 AM UTC

1. investigating Nov 14, 2025, 07:21 AM UTC

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. investigating Nov 14, 2025, 07:55 AM UTC

   We are continuing to investigate this issue.

3. monitoring Nov 14, 2025, 08:22 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 14, 2025, 09:22 AM UTC

   This incident has been resolved.

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Started Nov 10, 2025, 02:55 AM UTC· resolved Nov 10, 2025, 05:43 AM UTC

1. investigating Nov 10, 2025, 02:55 AM UTC

   This incident has been resolved.

2. investigating Nov 10, 2025, 05:41 AM UTC

   We are continuing to investigate this issue.

3. resolved Nov 10, 2025, 05:43 AM UTC

   This incident has been resolved.

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Started Jun 17, 2025, 12:33 PM UTC· resolved Jun 18, 2025, 09:20 AM UTC

1. investigating Jun 17, 2025, 12:33 PM UTC

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. monitoring Jun 17, 2025, 01:39 PM UTC

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. resolved Jun 18, 2025, 09:20 AM UTC

   All systems continue to operate as expected.

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Started Jun 12, 2025, 06:46 PM UTC· resolved Jun 13, 2025, 06:02 AM UTC

1. identified Jun 12, 2025, 06:46 PM UTC

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. identified Jun 12, 2025, 07:09 PM UTC

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. monitoring Jun 12, 2025, 08:03 PM UTC

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. resolved Jun 13, 2025, 06:02 AM UTC

   This incident has been resolved.

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Started Jun 12, 2025, 11:12 AM UTC· resolved Jun 12, 2025, 11:23 AM UTC

1. investigating Jun 12, 2025, 11:12 AM UTC

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. investigating Jun 12, 2025, 11:13 AM UTC

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. identified Jun 12, 2025, 11:19 AM UTC

   We have identified the root cause and taken steps to resolve the issue.

4. monitoring Jun 12, 2025, 11:20 AM UTC

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. resolved Jun 12, 2025, 11:23 AM UTC

   The incident has now been resolved. Thank you for your patience and unerstanding.

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Started May 30, 2025, 01:51 PM UTC· resolved May 30, 2025, 02:19 PM UTC

1. investigating May 30, 2025, 01:51 PM UTC

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. identified May 30, 2025, 01:53 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 30, 2025, 02:13 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 30, 2025, 02:19 PM UTC

   This incident has been resolved.

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Started May 16, 2025, 12:03 PM UTC· resolved May 16, 2025, 12:23 PM UTC

1. monitoring May 16, 2025, 12:03 PM UTC

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. resolved May 16, 2025, 12:23 PM UTC

   This incident has been resolved.

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Started Apr 03, 2025, 08:36 AM UTC· resolved Apr 08, 2025, 07:44 AM UTC

1. investigating Apr 03, 2025, 08:36 AM UTC

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. investigating Apr 03, 2025, 09:54 AM UTC

   We continue to investigate this issue and will provide further updates when they become available.

3. investigating Apr 03, 2025, 11:55 AM UTC

   We continue to investigate this issue and will provide further updates when they become available.

4. identified Apr 03, 2025, 01:16 PM UTC

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

5. monitoring Apr 03, 2025, 01:51 PM UTC

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

6. monitoring Apr 04, 2025, 08:56 AM UTC

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

7. monitoring Apr 07, 2025, 07:27 AM UTC

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

8. resolved Apr 08, 2025, 07:44 AM UTC

   This incident has been resolved.

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Started Apr 03, 2025, 12:30 AM UTC· resolved Apr 03, 2025, 12:30 AM UTC

1. resolved Apr 03, 2025, 08:35 AM UTC

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

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Started Mar 27, 2025, 11:12 AM UTC· resolved Mar 27, 2025, 02:50 PM UTC

1. identified Mar 27, 2025, 11:12 AM UTC

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. identified Mar 27, 2025, 11:41 AM UTC

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. monitoring Mar 27, 2025, 01:29 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Mar 27, 2025, 01:33 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 27, 2025, 02:50 PM UTC

   This incident has been resolved.

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Started Mar 14, 2025, 04:58 PM UTC· resolved Mar 14, 2025, 10:28 PM UTC

1. investigating Mar 14, 2025, 04:58 PM UTC

   Degraded performance on consumer profile pages. We are currently investigating.

2. monitoring Mar 14, 2025, 07:21 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 14, 2025, 10:28 PM UTC

   This incident has been resolved.

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Started Mar 11, 2025, 12:51 PM UTC· resolved Mar 11, 2025, 01:57 PM UTC

1. investigating Mar 11, 2025, 12:51 PM UTC

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. identified Mar 11, 2025, 12:54 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 11, 2025, 01:18 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 11, 2025, 01:57 PM UTC

   The fix has now been confirmed.

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Started Jan 29, 2025, 10:05 AM UTC· resolved Jan 29, 2025, 04:50 PM UTC

1. investigating Jan 29, 2025, 10:05 AM UTC

   We are currently investigating this issue.

2. monitoring Jan 29, 2025, 11:42 AM UTC

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. monitoring Jan 29, 2025, 11:43 AM UTC

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. resolved Jan 29, 2025, 04:50 PM UTC

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

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Started Jan 28, 2025, 03:29 PM UTC· resolved Jan 28, 2025, 04:32 PM UTC

1. investigating Jan 28, 2025, 03:29 PM UTC

   Currently, business users are unable to log in to the B2B app using SSO.

2. investigating Jan 28, 2025, 03:29 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jan 28, 2025, 04:15 PM UTC

   A fix has been implemented. We are currently monitoring the situation.

4. identified Jan 28, 2025, 04:21 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Jan 28, 2025, 04:28 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jan 28, 2025, 04:32 PM UTC

   This incident has been resolved.

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Started Nov 28, 2024, 03:28 PM UTC· resolved Dec 03, 2024, 05:56 AM UTC

1. investigating Nov 28, 2024, 03:28 PM UTC

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. investigating Nov 28, 2024, 04:20 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 28, 2024, 05:29 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Nov 28, 2024, 05:58 PM UTC

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. resolved Dec 03, 2024, 05:56 AM UTC

   This incident has been resolved.

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Started Oct 25, 2024, 11:50 AM UTC· resolved Oct 25, 2024, 04:15 PM UTC

1. investigating Oct 25, 2024, 11:50 AM UTC

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. identified Oct 25, 2024, 12:19 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 25, 2024, 01:10 PM UTC

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. resolved Oct 25, 2024, 04:15 PM UTC

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.

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