Trusted Health incident

Marketplace production is down

Resolved after 11 minutes, affecting section-334946 (Website) and section-334946 (Clinician Web) and 1 more, on September 2, 2026.

resolved Sep 02, 2026, 07:33 PM UTC

Resolved — All Marketplace services are back up and background processing has fully recovered. Total impact was approximately 11 minutes (12:22–12:33 PST). We will follow up with a post-incident review.

Started: Sep 02, 2026, 07:22 PM UTC
Resolved: Sep 02, 2026, 07:33 PM UTC
Duration: 11m
Detected by Pingoru: Sep 02, 2026, 07:22 PM UTC

Affected components

section-334946 (Website)section-334946 (Clinician Web)section-334946 (Clinician Mobile)section-334946 (Clinician Job Pages)section-334946 (ManageApp)section-334946 (API)section-334946 (Integrations API)

Update timeline

investigating Sep 02, 2026, 07:22 PM UTC

We are investigating a full outage of the Trusted Marketplace. The web app, clinician app, ManageApp, and API are returning Bad Gateway errors, and background processing is halted. Our engineering team is actively working on a fix. Next update within 5 minutes.
resolved Sep 02, 2026, 07:33 PM UTC

Resolved — All Marketplace services are back up and background processing has fully recovered. Total impact was approximately 11 minutes (12:22–12:33 PST). We will follow up with a post-incident review.

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