TrustCloud had 13 outages in the last 2 years totaling 52h 21m of downtime — averaging 0.5 incidents per month.
There were 13 TrustCloud outages since July 18, 2024 totaling 52h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
Investigating still going on.
We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region
We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region
We’re observing a reduction in error rates and latency across AWS services. Application functionality is gradually returning to normal. Our team continues to monitor the situation closely and will provide further updates if the issue resurfaces.
This incident has been resolved.
Some customers are seeing elevated latency on some requests to TrustCloud. Additionally, a small number of Security Questionnaires may see elevated processing times. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
The cause has been identified and a fix is being worked on.
A fix has been implemented and we are monitoring the results. (The last status update at 13:40 EDT was in error. The fix was already deployed at that time).
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
There was an outage incident that was remediated.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The TrustCloud platform experienced significant performance degradation due to database resource contention. This resulted in users being intermittently unable to log in to the platform. This lasted for a period of 1.5 hours before recovering.
We are currently aware of platform-wide performance degradation. We are currently investigating the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved and steps have been taken to prevent this from reoccuring.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Currently the Generative AI features of GraphAI are failing so questionnaires are being completed without any generative answers.
The issue has been mitigated, investigation is continuing.
The issue has been identified and we're testing a fix, based on the cause the system is stable and not at risk of further outages.
The fix has been validated and we're working on releasing the fix.
We've been monitoring the system while testing the fix and have verified that there is no risk of outage.
This incident has been resolved and steps have been taken to prevent this from reoccuring.
Incident Resolved
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix for the issue has been created and is being tested at this time.
We are no longer experiencing elevated latency on the site and are in the process of rolling out a fix to prevent this issue.
We have released a fix for the root cause of this issue and are currently monitoring the fix.
This incident has been resolved.
We are currently aware of platform-wide performance degradation. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The TrustShare portal is experiencing a disruption in service. All TrustShare sites are currently unavailable. We are currently investigating the issue.
The TrustShare Portal was offline from approximately 4:02 AM until 8:10 AM. The issue has been resolved and all TrustShare portals are currently operational. We are continuing to investigate the root cause of the issue.
This incident has been resolved.