TrustCloud experienced a major incident on October 20, 2025 affecting TrustCloud and TrustOps, lasting 13h 15m. The incident has been resolved; the full update timeline is below.
Affected components
TrustCloudTrustOps
Update timeline
- investigating Oct 20, 2025, 02:21 PM UTC
We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region
- identified Oct 20, 2025, 02:33 PM UTC
We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region
- monitoring Oct 20, 2025, 09:40 PM UTC
We’re observing a reduction in error rates and latency across AWS services. Application functionality is gradually returning to normal. Our team continues to monitor the situation closely and will provide further updates if the issue resurfaces.
- resolved Oct 21, 2025, 03:36 AM UTC
This incident has been resolved.