TrustCloud incident

Some customers are experiencing high latency on some endpoints

Notice Resolved View vendor source →

TrustCloud experienced a notice incident on October 14, 2025 affecting TrustCloud and TrustOps and 1 more component, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 01:53 PM UTC
Resolved
Oct 14, 2025, 08:36 PM UTC
Duration
6h 43m
Detected by Pingoru
Oct 14, 2025, 01:53 PM UTC

Affected components

TrustCloudTrustOpsTrustShareTrustRegister

Update timeline

  1. investigating Oct 14, 2025, 01:53 PM UTC

    Some customers are seeing elevated latency on some requests to TrustCloud. Additionally, a small number of Security Questionnaires may see elevated processing times. We are currently investigating the issue.

  2. monitoring Oct 14, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Oct 14, 2025, 05:40 PM UTC

    The cause has been identified and a fix is being worked on.

  4. monitoring Oct 14, 2025, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results. (The last status update at 13:40 EDT was in error. The fix was already deployed at that time).

  5. resolved Oct 14, 2025, 08:36 PM UTC

    This incident has been resolved.