TrustCloud had 6 outages in the last 2 years totaling 21h 12m of downtime — averaging 0.2 incidents per month.
There were 6 TrustCloud outages since August 6, 2025 totaling 21h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
Investigating still going on.
We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region
We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region
We’re observing a reduction in error rates and latency across AWS services. Application functionality is gradually returning to normal. Our team continues to monitor the situation closely and will provide further updates if the issue resurfaces.
This incident has been resolved.
Some customers are seeing elevated latency on some requests to TrustCloud. Additionally, a small number of Security Questionnaires may see elevated processing times. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
The cause has been identified and a fix is being worked on.
A fix has been implemented and we are monitoring the results. (The last status update at 13:40 EDT was in error. The fix was already deployed at that time).
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
There was an outage incident that was remediated.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The TrustCloud platform experienced significant performance degradation due to database resource contention. This resulted in users being intermittently unable to log in to the platform. This lasted for a period of 1.5 hours before recovering.