Trust Payments incident

POS Transactions - Settlement Payments Delayed

Minor Resolved View vendor source →

Trust Payments experienced a minor incident on April 26, 2023 affecting POS, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2023, 07:31 AM UTC
Resolved
Apr 27, 2023, 08:29 AM UTC
Duration
1d
Detected by Pingoru
Apr 26, 2023, 07:31 AM UTC

Affected components

POS

Update timeline

  1. investigating Apr 26, 2023, 07:31 AM UTC

    Please be advised that customers will experience delayed bank settlement payments for all POS transactions for the 25th April 2023. Funds for these transactions will be delayed by at least 24 hours for Trust Payments. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. investigating Apr 26, 2023, 07:35 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 26, 2023, 08:08 AM UTC

    Please be advised that we have identified the source of the issue that has caused the delayed bank settlement payments today. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  4. monitoring Apr 26, 2023, 09:49 AM UTC

    Please be advised that a fix to the settlement process has been deployed successfully and resubmission of the outstanding bank settlement payments has been completed this morning. The transactions will now run through the clearing process overnight tonight avoiding any further delayed funds. We will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  5. resolved Apr 27, 2023, 08:29 AM UTC

    Please be advised that the delayed bank settlement payments for all POS transactions for the 25th April 2023 have been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.