Trust Payments experienced a notice incident on April 27, 2023 affecting Acquiring, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 27, 2023, 09:46 AM UTC
Please be advised that customers may experience delayed bank settlement payments for GBP currency only and can confirm that delayed payments will be received by the end of the day. We have identified the source of the issue and are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Apr 27, 2023, 11:42 AM UTC
Please be advised that the issue impacting bank settlements for payments in GBP has now been resolved. Funds have now been processed for payment today. We apologise for any inconvenience caused. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team