Trust Payments incident

POS Transaction failures due to loss of connectivity

Minor Resolved View vendor source →

Trust Payments experienced a minor incident on April 30, 2023 affecting POS, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2023, 05:10 PM UTC
Resolved
Apr 30, 2023, 07:52 PM UTC
Duration
2h 41m
Detected by Pingoru
Apr 30, 2023, 05:10 PM UTC

Affected components

POS

Update timeline

  1. identified Apr 30, 2023, 05:10 PM UTC

    This issue has been identified and we are currently working to get this issue resolved as soon as possible. Intermittent failures may occur but continue to retry transactions. We have temporarily changed connections and transactions should now be completing.

  2. monitoring Apr 30, 2023, 05:21 PM UTC

    Connectivity has been restored to POS. Transactions should be processing as normal. Trust Payments will continue to monitor connectivity and will update if anything changes.

  3. resolved Apr 30, 2023, 07:52 PM UTC

    Connectivity has been restored. All transactions should be processing normally.