Trust Payments experienced a notice incident on May 2, 2023 affecting POS, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 02, 2023, 08:29 AM UTC
Please be advised that there will be delayed bank settlement payments for POS transactions carried out between 11pm last night (1st May) and 2am this morning (2nd May). Funds for these transactions will be delayed by 24 hours. All other transactions from 1st May will be processed and settlement payments made as normal. We apologise for any inconvenience caused If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- identified May 02, 2023, 08:30 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 02, 2023, 04:32 PM UTC
We have identified the cause of the delay in processing the settlement of a small part of yesterday's transactions and taken the necessary action. The transactions will be paid during tomorrow's settlement processes.
- resolved May 03, 2023, 09:41 AM UTC
Please be advised that the issue impacting bank settlements has now been resolved. Funds have now been processed for payments.