Trust Payments experienced a minor incident on May 4, 2023 affecting Merchant Payment Accounts, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Merchant Payment Accounts
Update timeline
- identified May 04, 2023, 04:35 PM UTC
We have identified an issue with the Modulr Payment Platform. Access to the portal and payments across Modulr are not available at this time. We are actively working to get this issue resolved.
- resolved May 04, 2023, 06:19 PM UTC
This incident has been resolved. We are currently monitoring to ensure it is stable. Modulr Payments and account access has been restored.