Trust Payments incident

POS Transactions - Settlement Payments Delayed

Trust Payments experienced a notice incident on May 17, 2023 affecting POS, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: May 17, 2023, 07:19 AM UTC
Resolved: May 18, 2023, 08:20 AM UTC
Duration: 1d 1h
Detected by Pingoru: May 17, 2023, 07:19 AM UTC

Affected components

POS

Update timeline

investigating May 17, 2023, 07:19 AM UTC

Please be advised that customers may experience delayed bank settlement payments for POS transactions . We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
investigating May 17, 2023, 07:47 AM UTC

Please be advised that there will be delayed bank settlement payments for POS transactions carried out between 02:00BST on 16/05 to 22:00BST on 16/05. Funds for these transactions will be delayed by 24 hours. All other transactions from 16th May will be processed and settlement payments made as normal. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
investigating May 17, 2023, 07:49 AM UTC

We are continuing to investigate this issue.
resolved May 18, 2023, 08:20 AM UTC

Please be advised that the issue impacting bank settlements has now been resolved. Funds have now been processed for payments. . We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team