Trust Payments incident

Reporting will be delayed for Tru Insight

Trust Payments experienced a notice incident on May 25, 2023 affecting Tru Insight, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started: May 25, 2023, 07:58 AM UTC
Resolved: May 25, 2023, 12:15 PM UTC
Duration: 4h 17m
Detected by Pingoru: May 25, 2023, 07:58 AM UTC

Affected components

Tru Insight

Update timeline

identified May 25, 2023, 07:58 AM UTC

We have identified an issue with reporting in Tru Insight. We are currently working to get this issue resolved and will send out an update shortly since reporting will be delayed.
monitoring May 25, 2023, 10:34 AM UTC

We apologise for the delay being experienced with our reporting. We anticipate your reports will be with you shortly after 12:00 BST, confirmation will be provided once our processes have completed. Thank you for your patience.
resolved May 25, 2023, 12:15 PM UTC

This incident is now closed, expected reports have now been delivered. We apologise for any inconvenience this may have caused today.