Trust Payments experienced a minor incident on May 26, 2023 affecting Tru Insight, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Tru Insight
Update timeline
- identified May 26, 2023, 06:34 AM UTC
Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible.
- monitoring May 26, 2023, 10:18 AM UTC
We apologise for the delay being experienced with our reporting. We anticipate your reports will be with you shortly after 13:00 BST, confirmation will be provided once our processes have completed. Thank you for your continued patience.
- resolved May 26, 2023, 11:02 AM UTC
This incident is now closed, expected reports have now been delivered. We apologise for any inconvenience this may have caused you today.