Trust Payments experienced a minor incident on June 12, 2023 affecting 3DS API (Server-to-Server) and EMV 3DS, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2023, 01:23 PM UTC
Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. We have detected intermittent latency processing cardholder authentication with the MasterCard Directory Server. Visa and American Express authentication requests are unaffected. Further information and updates will be provided in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Jun 12, 2023, 03:33 PM UTC
Please be advised that the issue impacting 3DS transaction processing with Mastercard has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team