Trust Payments incident

INVESTIGATING - POS - Intermittent transaction failures

Minor Resolved View vendor source →

Trust Payments experienced a minor incident on June 26, 2023 affecting POS, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 10:58 AM UTC
Resolved
Jun 26, 2023, 11:24 AM UTC
Duration
25m
Detected by Pingoru
Jun 26, 2023, 10:58 AM UTC

Affected components

POS

Update timeline

  1. investigating Jun 26, 2023, 10:58 AM UTC

    Please be advised that customers may experience intermittent POS transaction failures. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. investigating Jun 26, 2023, 11:16 AM UTC

    Please be advised that customers with an integrated POS set-up may experience intermittent POS transaction failures . We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  3. resolved Jun 26, 2023, 11:24 AM UTC

    Please be advised that the issue for merchants with an integrated POS set-up impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team