Trust Payments incident
Investigating - Modulr Payment Accounts - Euro Payment delays
Trust Payments experienced a minor incident on August 7, 2023 affecting Acquiring, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2023, 05:39 PM UTC
Modulr are currently investigating an issue with Euro outbound and inbound payments remaining in a pending status. We are also aware of failures experienced with creating customers at this time. At this time, Euro payments will be currently entering a pending status until service resumes again. Any inbound payments will also potentially experience delays. Attempts to create customers will fail whilst the issue is ongoing. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Aug 07, 2023, 06:49 PM UTC
Please be advised that the issue impacting Euro outbound and inbound payment has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team