Trust Payments experienced a critical incident on October 16, 2023 affecting Alternative Payments, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2023, 12:42 PM UTC
Please be advised that customers may experience issues with ApplePay transactions. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Oct 16, 2023, 01:27 PM UTC
Please be advised that the issue impacting ApplePay Transactions has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team