Trust Payments incident

Data & Portal Services - Issue Identified

Trust Payments experienced a notice incident on December 6, 2023 affecting Tru Insight, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started: Dec 06, 2023, 07:56 AM UTC
Resolved: Dec 06, 2023, 04:05 PM UTC
Duration: 8h 9m
Detected by Pingoru: Dec 06, 2023, 07:56 AM UTC

Affected components

Tru Insight

Update timeline

identified Dec 06, 2023, 07:56 AM UTC

Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Dec 06, 2023, 04:05 PM UTC

Please be advised that this incident has now been resolved and expected reports have now been delivered. Thank you for your patience and we apologise for any inconvenience this may have caused today. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team