Trust Payments incident

Identified - Tru Acquiring - EUR Settlement Delays

Trust Payments experienced a minor incident on December 27, 2023 affecting Acquiring, lasting 21h 39m. The incident has been resolved; the full update timeline is below.

Started: Dec 27, 2023, 03:33 PM UTC
Resolved: Dec 28, 2023, 01:13 PM UTC
Duration: 21h 39m
Detected by Pingoru: Dec 27, 2023, 03:33 PM UTC

Affected components

Acquiring

Update timeline

identified Dec 27, 2023, 03:33 PM UTC

Please be advised we have identified an issue with EUR merchant payments with our bank settlement provider. At this time pending Euro payments will be delayed by 24 hours and funds can be expected by end of day Thursday 28th. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
resolved Dec 28, 2023, 01:13 PM UTC

Please be advised that the issue impacting Euro merchant payments has now been resolved with any delayed payments completing today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team