Trust Payments experienced a minor incident on January 2, 2024 affecting Acquiring, lasting 22h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 02, 2024, 03:06 PM UTC
Please be advised we have identified an issue with some EUR merchant payments with our bank settlement provider. At this time any pending Euro payments will be delayed by 24 hours and funds can be expected by end of day Wednesday 3rd January. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Jan 03, 2024, 01:34 PM UTC
Please be advised that the issue impacting Euro merchant payments has now been resolved with any delayed payments completing today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team