Trust Payments experienced a major incident on March 1, 2024 affecting POS, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2024, 12:11 PM UTC
Dear Customer, Status – Investigating the issue Please be advised that customers may experience a higher number of POS transaction failures. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- monitoring Mar 01, 2024, 12:26 PM UTC
Please be advised that customers may have experienced a higher number of POS transaction failures. The issue impacting POS transaction processing is returning to normal and we are continuing to monitor the situation. We can also confirm online e-commerce transactions were unaffected by this incident. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Mar 01, 2024, 01:39 PM UTC
Please be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000.