Trust Payments incident

TRU Acquiring Settlement - EUR Payment Delay

Minor Resolved View vendor source →

Trust Payments experienced a minor incident on April 2, 2024 affecting Acquiring, lasting 21h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 01:15 PM UTC
Resolved
Apr 03, 2024, 10:54 AM UTC
Duration
21h 39m
Detected by Pingoru
Apr 02, 2024, 01:15 PM UTC

Affected components

Acquiring

Update timeline

  1. investigating Apr 02, 2024, 01:15 PM UTC

    Please be advised that customers may experience delayed bank settlement payments. We are treating the universal issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  2. monitoring Apr 02, 2024, 02:56 PM UTC

    Please be advised that customers will experience delayed Euro ONLY bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

  3. resolved Apr 03, 2024, 10:54 AM UTC

    Please be advised that the issue impacting EUR only bank settlements has now been resolved and funds can be expected shortly. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team